Sales Policy
Effective Date: January 3, 2025

This Sales Policy outlines the terms and conditions governing the purchase of products from Alpharapic, both online at alpharapic.net and in our physical store located at 1343 W Baltimore Pike, Media, Pennsylvania. By placing an order with us, you agree to comply with the following policy.

Product Information and Availability

  • Accuracy:
    We strive to ensure that all product descriptions, images, and pricing information on our website and in our store are accurate and up-to-date. However, we do not warrant that such information is error-free, complete, or current.

  • Product Variations:
    Slight variations in color, texture, and dimensions may occur due to the handcrafted nature of many of our products and variations in computer monitors.

  • Availability:
    Product availability is subject to change without notice. If a product you have ordered is out of stock, we will notify you promptly and offer a full refund, an alternative product, or a delayed delivery option if applicable.

  • Pricing:
    All prices are listed in US dollars and are subject to change without notice. Pricing errors may occur, and we reserve the right to correct any errors and adjust pricing accordingly before a transaction is completed.

Order Placement and Confirmation

  • Online Orders:
    To place an online order, add products to your cart and proceed through the checkout process. Upon successful completion, you will receive an order confirmation email with your order number, a list of items purchased, and the total amount due.

  • In-Store Orders:
    Orders can be placed in-store by speaking with our staff. You will receive a receipt with your purchase details.

  • Order Acceptance:
    The receipt of an order confirmation does not constitute acceptance of an order. We reserve the right to accept or reject any order for reasons including stock availability, pricing errors, or suspicion of fraud.

  • Payment:
    Payment is required at the time of order placement. We accept credit cards, debit cards, and other online payment methods. We do not store credit card details on our systems.

Payment Processing

  • Secure Transactions:
    All online transactions are processed using secure, industry-standard encryption technology.

  • Payment Authorization:
    By providing your payment information, you authorize us to charge your chosen payment method for the total amount of your order, including applicable taxes and shipping costs.

  • Billing Errors:
    If you believe there has been a billing error, please contact us immediately at info@alpharapic.net or by phone at (610) 459-8891.

Shipping and Delivery

  • Shipping Costs:
    Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be displayed during the checkout process.

  • Delivery Times:
    Delivery times are estimates and may be affected by delays beyond our control, such as carrier issues or weather conditions. We will keep you informed of any significant delays.

  • Delivery Address:
    Ensure that the delivery address is accurate and complete. We are not responsible for delivery issues due to incorrect or incomplete addresses.

  • Inspection Upon Delivery:
    Inspect all items for signs of damage upon delivery. If damage is found, note it on the delivery receipt and contact us immediately.

Taxes

  • Sales Tax:
    Applicable sales taxes will be charged based on your delivery address. The tax amount will be calculated and displayed during checkout.

Limited Warranty

  • Manufacturer’s Warranty:
    Some products may come with a manufacturer’s warranty. Refer to the product documentation for specific details.

  • Alpharapic Limited Warranty:
    We offer a 1-year limited warranty against manufacturing defects for products purchased from Alpharapic. This warranty does not cover damage from misuse, improper care, or normal wear and tear.

Limitation of Liability

  • Indirect Damages:
    To the fullest extent permitted by law, Alpharapic is not liable for indirect, incidental, consequential, or special damages arising out of or in connection with the purchase or use of our products.

  • Total Liability:
    Our total liability for damages shall not exceed the amount paid for the product in question.

Customer Responsibilities

  • Product Use:
    Use our products in accordance with their intended purpose and any provided instructions or guidelines.

  • Maintenance:
    Proper maintenance and care of products are your responsibility. Failure to do so may void applicable warranties.

  • Compliance with Laws:
    Ensure compliance with all applicable laws and regulations regarding the purchase and use of our products.

Changes to this Policy

We may update this Sales Policy periodically. The updated version will be posted on our website with the revised effective date. We encourage you to review this policy regularly.

Contact Information

Hotline: (610) 459-8891
Address: 1343 W Baltimore Pike, Media, Pennsylvania
Email: info@alpharapic.net
Website: alpharapic.net